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Timeframes vary depending on the chosen model and requested customisations.

For a bespoke customisation project, allow approximately 3 to 30 working days, depending on component availability and our workshop's workload. We also offer pre-assembled watches in our “Available Models” collection and in our boutique, usually with shorter preparation times. Feel free to contact us to confirm availability and the estimated timeframe for the model you want.

Yes, we ship orders throughout mainland France, to French overseas territories and internationally. Available shipping methods, delivery times and any applicable charges are shown at checkout. Shipments are tracked and, depending on the carrier and service selected, may be insured and require a signature. We favour secure delivery options suitable for the destination and value of your watch.

Once your parcel has been handed over to the carrier, we provide the available tracking information so you can follow its journey.

If you have any questions about your order, contact our workshop and include your order number.

Every N.A Timekeeping watch comes in its complete presentation set, carefully prepared in our Paris workshop.

Your timepiece comes in an elegant leather presentation case, together with its three-year workshop warranty card in a genuine leather cardholder.

You will also receive a microfibre cloth, a complete user manual, a certificate of authenticity where applicable to the type of movement, and a bracelet sizing kit when relevant.

Every detail is considered, so receiving your watch is as enjoyable as wearing it.

For Omega × Swatch MoonSwatch customisations: your watch is returned in a leather and velvet pouch, together with original parts recovered during the service, including the removed original case, a sizing kit where applicable, and a new N.A Timekeeping warranty card for our work, which replaces the original manufacturer's commercial warranty for modified components.

Yes. Our collections provide a starting point that we can tailor to your preferences.

Depending on the model, we can explore changes to the dial, hands, strap, bezel or other components.

Explore the possibilities on our Bespoke Customisation page.

Allow approximately 15 to 30 working days for personalised dial printing. Some laser engravings, such as on the caseback or clasp, can be done in minutes directly at the workshop and therefore do not necessarily extend the normal assembly and preparation timeframe.

The timeframe depends on the complexity of the requested changes, component availability and our workshop's workload.

Yes, we can explore creating a personalised dial featuring your initials, a monogram or a personal inscription.

For projects requiring a dedicated production proof, a deposit is requested before the proof is prepared.

All possibilities remain subject to technical constraints and intellectual property rights.

Yes. Our “From Plastic to Metal” service can transform the exterior of a MoonSwatch with a steel case and compatible components.

The service is available remotely, using either a MoonSwatch you send to us or a base watch supplied by our workshop, depending on the option selected.

See the MoonSwatch section of our website for available configurations and prices.

Our creations are assembled at our workshop at 67 rue de Saussure, in the 17th arrondissement of Paris.

We carry out the assembly, regulation and testing operations appropriate to each timepiece.

To learn more about our methods, visit our Our Craftsmanship page.

No. We distinguish between the origin of the components and the assembly work carried out in our workshop.

Depending on the model, our components come from specialist manufacturers and partners, including in Europe and Asia. Some are machined to our own specifications; all are selected to meet our technical and aesthetic criteria. We clearly distinguish their origin from the watchmaking work performed in Paris.

Our creations are then assembled and checked in Paris.

We use different movements depending on the type of watch, its specifications and design.

Some creations are equipped with Japanese automatic movements, including the Seiko NH family. Other models may use different movements.

The movement used in your watch is stated on its product page.

Our mechanical movements undergo checks and adjustments suited to their specifications.

For eligible models, our in-house regulation target is -4 to +5 seconds per day.

Real-world daily accuracy may vary with the movement, the watch's position, its winding state and conditions of use.

Water resistance depends on the model, case and specifications.

We carry out checks and tests appropriate to the watches concerned, using professional equipment.

Always refer to the water-resistance rating stated for your watch and the corresponding use recommendations.

N.A Timekeeping creations covered by our commercial warranty benefit from three years of cover, subject to the applicable terms.

For watches from established brands sold by our workshop, terms may differ. Depending on the watch and sales conditions, a two-year commercial warranty may be offered in addition to the applicable statutory guarantees.

All applicable statutory guarantees remain in force.

If you encounter a problem with your watch, contact us with your order reference and a description of the issue.

Photos or a short video can help with our initial assessment. At N.A Timekeeping, after-sales service is a priority: we will promptly explain the next steps and how your watch will be handled. When an issue is our responsibility and qualifies for coverage, we provide a prepaid return label so you can send your watch to us securely.

Yes. Our workshop offers a range of watchmaking services: servicing, battery replacement, bracelet sizing, crystal replacement, water-resistance testing and overhauls, depending on the model.

Some procedures require an initial inspection to confirm feasibility and pricing.

Return conditions depend, among other factors, on the type of product and the customisation performed.

Goods made to a customer's specifications or clearly personalised may be exempt from the statutory withdrawal right.

This does not affect any applicable statutory guarantees. Please review our terms of sale before placing your order.

Yes. Our workshop and boutique in Paris are open to the public.

You can visit to discover our creations and speak with our team about your projects or watchmaking services.

We recommend making an appointment if you need more in-depth assistance.

Appointments are recommended but not always required for a simple visit.

Booking ahead allows us to dedicate sufficient time to you, especially for a bespoke project or watchmaking service.

You can find us at: 67 rue de Saussure, 75017 Paris.

We are open Tuesday to Saturday, 11 am to 1 pm and 2 pm to 6:30 pm.

Visit our Contact page for practical information and help planning your visit.

We offer a private, one-to-one experience to discover watchmaking and take part in assembling your own watch under the guidance of a professional watchmaker.

Sessions take place on Sundays and Mondays only, by advance booking, with one place available per week.

Visit the dedicated experience page for the programme, booking terms and prices. You can contact us before ordering to check availability.